Shipping and Deliverance Policy
1. Digital Product Delivery
All purchases made on our platform are for digital credits. Upon successful payment, the credits will be automatically delivered to your account and will be available for immediate use. There is no physical shipment involved.
2. Delivery Time
Digital credits are typically delivered instantly upon successful payment confirmation. In rare cases, there may be a delay of up to 10 minutes due to network or server issues. If you do not see the credits reflected in your account within this timeframe, please contact our support team at users.helpandcare@gmail.com.
3. Refunds and Cancellations
Since the product offered is digital in nature and is delivered instantly, we do not offer refunds for credits once they have been delivered. If you experience any technical issues or believe a purchase was made in error, please reach out to our support team within 24 hours of the transaction for assistance.
4. Use of Credits
Credits purchased can be used immediately to access learning topics on our platform. They do not expire unless specified otherwise during promotional offers or specific terms for certain users.
5. Errors and Disputes
In the event of any errors in the deliverance of credits, or if you experience any issues accessing your purchased credits, please notify our customer support within 48 hours of purchase to resolve the matter.
6. Account Security
It is your responsibility to ensure that your account is secure and that no unauthorized parties have access to it. We are not responsible for any loss of credits due to unauthorized access to your account.